Buy custom The secret life of factory service centers
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| Topic: |
Technology
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| Number of pages / Number of words: |
10 / 2786 |
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Today, most service networks receive little management support. If they had more locations, a more profitable mix of services, and better management, we estimate that they could produce revenues equivalent to 20 percent of a company's core product sales. Although a few top-performing networks are on track to meet that goal, most of those in our study manage just 5 to 10 percent...
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Although a few top-performing networks are on track to meet that goal, most of those in our study manage just 5 to 10 percent. To put our point another way, we estimate that service networks in only four US industries?consumer electronics, personal computers, power tools, and vacuum cleaners?could generate revenues of $6 billion to $8 billion a year from after-sales service, parts, and ancillary products...
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The secret life of factory service centers
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