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| Topic: |
Technology
|
| Number of pages / Number of words: |
3 / 784 |
Essay's paper body
Listed will support the decision that was made by the group broken down by some of the key advantages and disadvantages of each system:
CentreVu Supervisor advantages
a) Real time data for agent's current state for availability to take calls
b) Log in Log out reports
c) Ability to run individual and group reports for both call centers
d) Internal training provided
Disadvantages
a) Reports are unable to give summary of weekly totals
b) Real time data will not be able to determine the type of call the agents has taken
CC Analyzer advantages
a) The ability to run individual summary reports (Daily and Weekly)
b) The ability to run split summary (Daily and Weekly)
Disadvantages
a) Real time data for agent's current state is not available
b) Log in Log out reports are inconsistent or unavailable
c) Unable to run individual reports as a group
d) Unable to run reports for SSC call center
e) External training only
Based on the importance of our shareholders, CentreVu Supervisor advantages out weighed the CC Analyzer disadvantages...
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Listed will support the decision that was made by the group broken down by some of the key advantages and disadvantages of each system:
CentreVu Supervisor advantages
a) Real time data for agent's current state for availability to take calls
b) Log in Log out reports
c) Ability to run individual and group reports for both call centers
d) Internal training provided
Disadvantages
a) Reports are unable to give summary of weekly totals
b) Real time data will not be able to determine the type of call the agents has taken
CC Analyzer advantages
a) The ability to run individual summary reports (Daily and Weekly)
b) The ability to run split summary (Daily and Weekly)
Disadvantages
a) Real time data for agent's current state is not available
b) Log in Log out reports are inconsistent or unavailable
c) Unable to run individual reports as a group
d) Unable to run reports for SSC call center
e) External training only
Based on the importance of our shareholders, CentreVu Supervisor advantages out weighed the CC Analyzer disadvantages...
Essay fragment
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