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| Topic: |
Technology
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| Number of pages / Number of words: |
11 / 2896 |
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The moving of call centers can have a negative impact on customer satisfaction. Take note of the case of Everdream software. They partnered with a top outsourcing firm and trained foreign workers in the U.S. for months before moving their call center from North Carolina to Costa Rica. The result? Despite his careful preparation, customer satisfaction dipped from 95 percent to the low 80s within a month, owing mostly to language barriers and phone static...
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Take note of the case of Everdream software. They partnered with a top outsourcing firm and trained foreign workers in the U.S. for months before moving their call center from North Carolina to Costa Rica. The result? Despite his careful preparation, customer satisfaction dipped from 95 percent to the low 80s within a month, owing mostly to language barriers and phone static...
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