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Essay's paper info
| Topic: |
Technology
|
| Number of pages / Number of words: |
4 / 915 |
Essay's paper body
The tool can be customized to segregate service affecting and non-service affecting issues and can define different escalation levels for each. It allows supporting departments, such as network engineering, to open tickets on items that need to be addressed before they become visible to the customer...
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For example, if I open a ticket as a Severity One because it is a major outage, those technicians responsible for resolving the issue have the option to lower the severity of the issue.
Package #3:
Microsoft Office is the third group collaboration package that is used in our organization. I separate this package from Microsoft Project because they have two distinct purposes and although they are produced by the same company they are not often used in conjunction with each other...
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General points of the essay
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