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Essay's paper info
| Topic: |
Technology
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| Number of pages / Number of words: |
2 / 528 |
Essay's paper body
The IT manager generated an excel spreadsheet for us to collect information about the customer, who had annual support agreements and those who paid on a call-to-call basis. In addition, a separate spreadsheet for the technical support person to include the company, phone number, product model, serial number, the reason for the call, and the solution...
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The information placed in the spreadsheet was constantly inadequate and one support technician never included phone call information.
Once Made2Manage was put into place, the System Support Department could only utilize the system for customer information only. The system analysis failed to include the System Department call center when implementing the new system...
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Information Technology has the potential to change societal structure and processes similar in scale to that of both the Agricultural Revolution and the Industrial Revolution. On this basis governments should ensure provision of Information Techno...
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