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Essay's paper info
| Topic: |
Technology
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| Number of pages / Number of words: |
4 / 1029 |
Essay's paper body
According to Datamonitor, many banks are expanding the use of speech technology from triage to include services such as account access, fund transfers, bill paying and more. That's possible because today's virtual agents not only can translate human utterances into transactions, but also can "mine" accounts for information specific to each caller...
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Because they are convenient and allow customers to interact directly with the system at their own pace, virtual agents increase customer satisfaction and enhance long-term customer loyalty. Plus, speech technology addresses the 15 percent of the population still using rotary telephones (Barbara, 2005)...
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General points of the essay
customer service
sean guy....customer service
Customer Relationship Management with respect to Recurring Deposit Account of SBI and ICICI
Customer Requirements Translated Into Products/Services
customer service strategies
Improving Customer Service
Principle of Customer Service
Tesco - Customer Service
Customer Service Roles
Information Technology And Quality Customer Service
in n out customer service
Poor Customer Service
The Value of good customer service
automated customer service
Customer Service Tactics and Strategies
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