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The public relations staff is composed of usually two staff members and several unpaid interns. The second of the three staffs is the fan relations staff. Fan relations are responsible for making sure that fans are happy. They are responsible for the promotions around the arena that are directed at making sure the fan who is actually a customer stays happy and returns another day...

There day to day staff is much smaller although on game day they bring in a very large part time staff to give away posters or sign people up for credit cards or do any number of other things. The third staff and probably the most important is the Media Relations staff. Media Relations is responsible for the media's interaction with the team itself; they are the contact for interviews as well as for media clearance for games...

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