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Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.[1]
No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear...
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Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.[1]
No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear...
Essay fragment
General points of the essay
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