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Schultz said that the company needed restructuring, and "unfortunately, we have not been organized in a manner that allowed us to have a laser focus on the customer."[24] âI am responsible for ensuring the success of the company for the long term, which means that difficult decisions must be made. Personally, I continue to struggle with the outcome, because I realize how painful it will be for some partnersâ said Schultz...
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Personally, I continue to struggle with the outcome, because I realize how painful it will be for some partnersâ said Schultz.[25]
[edit] "The Third Place"
Starbucks envisions local outlets as a "third place" (besides home and work) to spend time, and store design is intended to achieve this. The cafe section of the store is often outfitted with stuffed chairs and tables with hard-backed chairs...
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A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
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