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By not fully attending the situation, the patron felt that he was being somewhat ignored or that his problem was not terribly important to the employee even though it was extremely important to the patron (Bolton 26). Moreover, had there existed more initial eye contact between the employee and the patron, positive feelings between the two could have been greatly increased (DeVito 124)...

Moreover, had there existed more initial eye contact between the employee and the patron, positive feelings between the two could have been greatly increased (DeVito 124). After all, eye contact "expresses interest and a desire to listen" (Bolton 29). Without this eye contact, the patron likely felt that the employee had no desire to really listen...

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