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During the interviews, we found that all these organizations strived to create an environment that was open to diversity. However, their approach to cultivating a diverse environment differed greatly. In the healthcare industry it appeared that much of the diversity training occurred on the job, through personal experience and from the experience of those around them...

In Heather’s interview with a Clinical Manager for Harbor Hospice, the Manager stated that if a nurse was not familiar with the traditions of a certain culture they would either teach her or replace her with a nurse that was more familiar with the cultural differences (AA, personal communication, October 25, 2007)...

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