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This is more than a form of

courtesy; prompt telephone service suggests to callers an efficient company.

The appropriate telephone greeting conforms with the time of day and then the

policy of the company - for example, "Good afternoon, The Smith Company," or , "

Good afternoon, Procter and Gamble...

If call do come in, excuse yourself to your guest and make the

telephone conversation as brief as possible. Do not continue your conversation

with your guest as you pick up the receiver; finish what you are say first and

then pick it up (Parker .)

Interruptions are another complaint that is commonly observed as rude

business etiquette...

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