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As they work together as a team, the management should take note of what employees consider to be the concerns and requirements, for as the stakeholders, they are knowledgeable in many areas the management is not. In TQM, this is essential for the success of the corporation. One might ask the question, how do one measures the success of the company with TQM...
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One might ask the question, how do one measures the success of the company with TQM. This is done using the Baldridge Criteria, which also awards the Malcolm Baldridge National Quality Award for Business each year. The criteria used for measuring the TQM are extensive and include such criteria as the Organizational effectiveness, public responsibility, customer-focused results, product and service results, and strategy objectives, which addresses the key questions regarding the issues of balance between the needs of the stakeholders and the objectives in the strategy and addresses the timetable for the goals and targets included in this strategy by the organization (Foong, 2001)...
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