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Specific, not global
6. Conjunctive, not disjunctive
7. Owned, not disowned
8. Supportive Listening, not one-way listening
Congruent is speaking openly and honestly what one is feeling. In coaching and counseling honest communication are better then dishonest. When a manager doesn't express their true feelings, it often creates a message that there may be a hidden agenda...
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This perception of a hidden agenda creates noise in the communication, because the receiver is trying to figure out what the hidden agenda is, rather then listening to the message. This also creates a lack of trust among the individuals. Covey introduced the concept of ?emotional bank account' where individuals make deposits into another person's account...
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