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OB can help the organisation to improve its performance by showing how managers and employees attitude is associated with customer retention. OB helps to create an culture where the organisation is customer centered, shows method to please a customer and how to deal with them. Organisation should also keep a track on its products; it should ensure that customers are satisfied with the quality of the products, proper feedback of customers is very important...
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Organisation should also keep a track on its products; it should ensure that customers are satisfied with the quality of the products, proper feedback of customers is very important.
According to Stephen.P., "Today's manager needs to create an ethnically healthy climate for his or her employees, where they can do their work productively and confront a minimal degree of ambiguity regarding what constitutes right and wrong behavior"...
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your attitude is showing
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What Do Managers Do? Critically discuss the following statement: “The work and skills of managers are the same irrespective of their position within the organisation.”
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