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Thus, quality needs to be understood from the patients' point of view since the quality of a service is what he or she observes it to be.
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In today's fast changing world, organizations have to have a tendency towards being efficient, effective and innovative to the changing environment to succeed. The physician believes that operations management could be the key to this success.
Five performance objectives in the implementation of operations management in terms of speed, cost, flexibility, dependability, and quality...
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