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Leadership studies in the hospitality industry have tended to focus on identifying the personality traits of effective leaders (Berger, Ferguson, & Woods, 1989; Bond, 1998; Cichy, Sciarini & Patton, 1992; Cichy & Schmidgall, 1996; Greger & Peterson, 2000). Bond (1998, p. 1104) examined the style of leadership shown and valued in the hospitality industry arguing that there were two types of leaders: "those in the hotel business and those in the business of hotels"...
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Leaders in the hotel industry focus on the needs of employees and the provision of a high-quality service to guests. These leaders are also described as charismatic. In comparison, leaders in the business of hotels (such as leaders of hotel real-estate investment trusts) were found to possess exceptional financial skills...
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