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I would measure productivity of the kitchen staff and wait staff by ensuring that food was cooked the way the customer requested, that it was still hot when delivered to the customer, and the customer was completely satisfied with their meal. The wait staff should be enthusiastic and friendly with all customers ensuring they are happy with the service and food...
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For cooks, they can be measured by the amount and quality they are producing in a given hour. For the wait staff, their product is intangible, and they can only deliver food at the same speed the kitchen staff cooks it, so there is no easy way to measure their output. In this case they would be measured on their politeness, friendly tone and smile, and building rapport with the customers...
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