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Also, with increasing wages, India as a preferred outsourcing destination may not be remaining the same if the cost advantage decrease in future. The US backlash against outsourcing may increase in future resulting in further decrease in off-shoring activity. Hence Indian BPOs should move up the value chain in providing services to maintain their leadership position like providing expert knowledge services and value added services like customer data analytics and business process consulting...
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Hence Indian BPOs should move up the value chain in providing services to maintain their leadership position like providing expert knowledge services and value added services like customer data analytics and business process consulting.
REFERENCES
http://www.rediff.com/money/bpo.htm
http://www.outsource...
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The Relativity Of Comparative Advantage Of Low Labor Cost And The Absoluteness Of Technological Advantagesthe Relativity Of Comparative Advantage Of Low Labor Cost And The Absoluteness Of Technological Advantages
Theory of Absolute Cost Advantage
Gaining competitive advantage through outsourcing
globalisation in india
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