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| Topic: |
Miscellaneous
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| Number of pages / Number of words: |
14 / 3911 |
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To resolve complaints on the first contact and (1) save money by eliminating unnecessary additional contacts that escalates costs and (2) build customer confidence.
3. To have a framework to work with to anticipate your customers needs and to eradicate potential problems ad complaints before they even happen...
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To be able to build up trust and effortless rapport with your customers.
5. To understand what customer satisfaction is all about and what the needs and requirements are of your customers.
6. To have techniques and strategies to handle complaints effectively.
OUTLINE
Day One: Success With Customers
"When you get right down to the root of the meaning of the word - succeed - you find that it simply means to follow through...
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General points of the essay
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
Customer Contact
Customer Service Benchmark
customer service strategies
customer service
Improving Customer Service
MANAGERIAL AND CUSTOMER COSTS OF PRICE ADJUSTMENT:
Play.Com: Build Up Customer Trust And Security.
Tesco - Customer Service
Customer Service Roles
Customer Service Training Module
Is the cross training of customer service effective? the case at the NYC Dept of Education
in n out customer service
Poor Customer Service
automated customer service
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