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Miscellaneous
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| Number of pages / Number of words: |
13 / 3512 |
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1.2. The recent perspective of interpersonal conflict Three different views regarding interpersonal conflict can be found in the literature (Robbins et al., 2003, pp. 421 - 422 Tjosvold et al., 2003):
§ The traditional view argues that conflict must be avoided because it indicates problems.
§ The behavioural view sees conflict as a natural and inevitable outcome when people work together in groups and teams and need not be negative...
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Rather it has the potential to be a positive force in contributing to the performance of the individuals.
§ The interactionist view proposes not only that conflict is a positive force but also that some conflict is necessary for an individual to perform effectively. Resolving conflicts means challenging normal processes and procedures in an effort to improve individual productivity or introduce innovative systems...
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