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| Topic: |
History
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| Number of pages / Number of words: |
20 / 5375 |
Essay's paper body
The 'Quality Triangle' summarizes the components of Quality Manager (see Fig. 1):
The focus on the customer in defining Quality.
The importance of teamwork in unifying goals.
The need for a scientific approach and decisions based on data.
Following the publication of the 'Foley Report' (Report of the Committee of Review of Standards, Accreditation and Quality Control and Assurance, Australian Government Printing Service, 1987), which concluded that
"Few, if any issues are more important than quality in meeting the need to improve the competitiveness of Australian Industry"...
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(Foley Report, p.43)
there has been heightened interest in Australia in the implementation and effective use of Quality Management.
The acceptance of W. Edwards Deming's ideas in Japan, followed by the rapid success of Japanese industry, goes some way to explaining the current interest in TQM in Western countries...
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