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English
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| Number of pages / Number of words: |
3 / 778 |
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How can a machine teach friendliness and courtesy? I have often wondered why that Wal-Mart does not have one-on-one customer training. New hires need experienced employee mentors within the company. According to Eva Kaplan-Leiserson, there are two ways to head off the majority of customer complaints: 1...
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There is a known fact in the world of retail business: it costs more to gain a new customer than it does to keep the current one.
I propose that you have some type of buddy system for all employees. Nonetheless, pairing them up with another employee who has excellent customer service skills would be an asset...
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