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English
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| Number of pages / Number of words: |
5 / 1185 |
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For instance, the hotel employee did not at first give his full attention to the conversation with the customer. By not fully attending the situation, the customer believed that he was being somewhat ignored or that his problem was not terribly important to the employee even though it was extremely important to the customer...
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Moreover, had there existed more initial eye contact between the employee and the customer, positive feelings between the two could have been greatly increased. After all, eye contact "expresses interest and a desire to listen.†Without this eye contact, the customer likely believed that the employee had no desire to truly listen...
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