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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
17 / 4598 |
Essay's paper body
Focusing on creating a customer-centric company, Nash emphasized on the importance of the success-driven collaborative work by Vidsoft’s employees, rewarding high customer satisfaction achieving teams with designated bonuses. Nash’s policy included a results-oriented work environment – employees were not enforced to stick to a strict work policy rather than expecting results from them...
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Only when no one in the organization was qualified for such position, managers were free to hire external people.
Nash seems to be a typical transformational manager. According to the Hersey and Blanchard Situational Leadership Model (Fig. 1), he is a delegating (S4) type of leader, with low task and relationship focus...
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General points of the essay
Vidsoft Triangle
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
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