Buy custom Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
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| Topic: |
Business
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| Number of pages / Number of words: |
8 / 2135 |
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Moreover, the case provided no evidence that organizational or cultural change accompanied the implementation of Balanced Scorecard at GTE.
The "Four Perspectives" defined by GTE HR should have encouraged "Learning and Growth" and the creation of a climate of action, introducing the cultural shifts needed to motivate, empower and align the workforce behind GTE's attempt to adapt to the changed business environment...
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The degree of readiness for a culture of "Learning and Growth" is reflected in the willingness of a company's employees to improve and change the processes, followed to perform daily work routines. Measures to evaluate the workforce's readiness should have been the number of proposals, submitted by GTE employees suggesting work flow improvements, and also the number of proposals actually implemented...
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