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Topic: |
Business
|
Number of pages / Number of words: |
3 / 722 |
Essay's paper body
Set True Customer Requirements
4. Concentrate on Prevention, Not Correction
5. Reduce Chronic Waste
6. Pursue a Continuous Improvement Strategy
7. Use Structured Methodology for Process Improvement
8. Reduce Variation
9. Use a Balanced Approach
10. Apply to All Functions
Along with the above steps to guide your organization to total quality the general principles of TQM must also be followed to sustain this quality focused management style...
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Quality can and must be managed.
2. Everyone has a customer and is a supplier.
3. Processes, not people are the problem.
4. Every employee is responsible for quality.
5. Problems must be prevented, not just fixed.
6. Quality must be measured.
7. Quality improvements must be continuous.
8. The quality standard is defect free...
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Correction
2. Strategic Quality Management and Customer Satisfaction Paper
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