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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
8 / 1985 |
Essay's paper body
Processes, not people are the problem.
4. Every employee is responsible for quality.
5. Problems must be prevented, not just fixed.
6. Quality must be measured.
7. Quality improvements must be continuous.
8. The quality standard is defect free.
9. Goals are based on requirements, not negotiated...
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Life cycle costs, not front end costs.
11. Management must be involved and lead.
12. Plan and organize for quality improvement.
Operation of TQM
Universal Fourteen Points (Deming):
Deming's universal fourteen points for quality management are the foundation of TQM and guide the entire TQM process...
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