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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
3 / 820 |
Essay's paper body
I work for Nalco Company. Quality is essential in the retention of customers. Accounts can easily be lost if quality is not present. My company can improve in Total Quality Management. Quality is emphasized greatly to the Salesman but not to the Service Technicians. Insufficient training is typical. The epitome is that the Service Technicians have more face time with the customer than the Salesman ever have...
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Quality is emphasized greatly to the Salesman but not to the Service Technicians. Insufficient training is typical. The epitome is that the Service Technicians have more face time with the customer than the Salesman ever have. After selling an account the service technicians takes over and after several years Nalco usually loses the account due to quality...
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