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| Topic: |
Business
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| Number of pages / Number of words: |
6 / 1411 |
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Overall Total Quality Management (TQM) has not been implemented or widely seen in the hotel and hospitality industry. One of the foundations of Total Quality Management (TQM) is presenting customers with high-quality products (Randall & Senior, 1992). In the production sector of industry, a customer and company can easily view and rate the quality of the company’s final product...
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In the production sector of industry, a customer and company can easily view and rate the quality of the company’s final product. The customer can see, feel, smell, taste, and hear products that are produced in a factory. However, in the hotel industry the products being sold are a room and an experience...
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