Buy custom Six Sigma: Breaking the Quality Hype
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| Topic: |
Business
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| Number of pages / Number of words: |
10 / 2614 |
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We saw early on that most companies were simply throwing away about 25% of their sales revenues on scrap, repairs, warranties and other costs of quality (Blackiston, 1996, p. 1).
As the years went by, the reasons for implementing TQM piled up; however, the Juran Institute figured that 80% of the companies that tackled TQM in the 1980s failed (Blackiston, 1996, p...
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Although quality improved, TQM seemed to be mired in "find and fix" the problem and not worry about the cost. Joseph Defeo of the Juran Institute believes it wasn't until the 1990s when General Electric popularized Six Sigma that companies realized quality and cost reduction can go hand-in-hand (Defeo, 2000, p...
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