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| Topic: |
Business
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| Number of pages / Number of words: |
12 / 3309 |
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In five-star resorts and upmarket restaurants, for example, management, staff and other customers have expectations about how staff and customers should behave-even what they should wear. Sometimes signs are provided in the establishment, detailing the dress code. For example, it is common to see signs saying “shirts must be worn in the restaurant†and “No thongsâ€...
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Sometimes signs are provided in the establishment, detailing the dress code. For example, it is common to see signs saying “shirts must be worn in the restaurant†and “No thongsâ€. (McColl-Kennedy, 2002)Ill-mannered restaurant customers at the next table, crying children in a nearby seat on an airplane, and commercial bank customers whose lengthy transactions take up the tellers’ time are all examples of unpleasant service experience caused by other customers...
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