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Essay's paper info
| Topic: |
Business
|
| Number of pages / Number of words: |
46 / 12880 |
Essay's paper body
Traditional
product innovation tools emphasize the design of tangible, relatively static
products with physical properties. Services are fluid, dynamic, and frequently
co-produced in real time by customers, employees, and technology, often with
few static physical properties. Thus, many of the invention protocols and prototype
design techniques used for physical goods, hard technologies, and software
do not work well for human and interactive services, or at least they demand
significant adaptation to address service innovation challenges...
Essay fragment
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Thus, many of the invention protocols and prototype
design techniques used for physical goods, hard technologies, and software
do not work well for human and interactive services, or at least they demand
significant adaptation to address service innovation challenges.6
Along with the awakening to the domination of services in the world’s
economies, there is a growing emphasis in business practice on creating meaningful,
memorable customer experiences...
Essay fragment
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