Buy custom Quality In Services
Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
21 / 5874 |
Essay's paper body
We can define service quality in terms of satisfaction that the customers derives by comparing perception of the service received with the expectation of service desired.
Customers( also form perceptions of quality during the service transaction - how effectively and efficiently the service was delivered and the speed and convenience of completing the transaction
Finally, customers evaluate( support activities that occur after the transaction, that is post-sale services
Definitions of Service Quality:
Service quality( can also be defined according to both the ‘what’ and ‘how’ of a product or service delivered...
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to evaluate technical quality.
Functional Quality has more to do with how the( technical quality is transferred to the consumer. Service quality attributes such as responsiveness and access would be important in helping the customer judge the functional quality of the service encounter.
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Process of Service Quality Management
1) Setting The Right Standard:
It is necessary to have the right standard for service quality or else the quality assurance process will deliver in appropriate levels of service...
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