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Essay's paper info
Topic: |
Business
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Number of pages / Number of words: |
28 / 7599 |
Essay's paper body
Often times when you buy a car, or get it serviced, you will get a follow-up call from a customer service representative asking you a series of questions about the experience with the car dealer and how satisfied you are as a customer.
Ideally, you want to employ this model. Surveying new customers shortly after they have purchased your product and surveying your existing customers regularly -- once a quarter seems to be most effective...
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Surveying new customers shortly after they have purchased your product and surveying your existing customers regularly -- once a quarter seems to be most effective.
Volumes have been written on customer surveys and the usefulness of certain questions, so I won't go into that detail here, but here are some basic guidelines:
- Keep the survey short, 10 - 15 questions maximum...
Essay fragment
General points of the essay
sean guy....customer service
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
Customer Service Benchmark
customer service strategies
customer service
Improving Customer Service
Principle of Customer Service
Starbucks:Delivering customer service
Tesco - Customer Service
Customer Service Representative Morale
Customer Service Roles
in n out customer service
Poor Customer Service
The Value of good customer service
automated customer service
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