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            | Topic: | Business | 
        
            | Number of pages / Number of words: | 28 / 7599 | 
                
    
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Often times when you buy a car, or get it serviced, you will get a follow-up call from a customer service representative asking you a series of questions about the experience with the car dealer and how satisfied you are as a customer.
Ideally, you want to employ this model. Surveying new customers shortly after they have purchased your product and surveying your existing customers regularly -- once a quarter seems to be most effective...
        
        
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Surveying new customers shortly after they have purchased your product and surveying your existing customers regularly -- once a quarter seems to be most effective.
Volumes have been written on customer surveys and the usefulness of certain questions, so I won't go into that detail here, but here are some basic guidelines:
- Keep the survey short, 10 - 15 questions maximum...
Essay fragmentGeneral points of the essay
            
                                    sean guy....customer service
                                    A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
                                    Customer Service Benchmark
                                    customer service strategies
                                    customer service
                                    Improving Customer Service
                                    Principle of Customer Service
                                    Starbucks:Delivering customer service
                                    Tesco - Customer Service
                                    Customer Service Representative Morale
                                    Customer Service Roles
                                    in n out customer service
                                    Poor Customer Service
                                    The Value of good customer service
                                    automated customer service
                            
                    
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