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| Topic: |
Business
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| Number of pages / Number of words: |
16 / 4212 |
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Second, stockholder returns have been diminished by over 50% compared to 3 years ago. Third, downsizing domestic call centers will negatively impact call center representatives forcing the employees to take a 10% pay cut with the possibility of having to relocate. Fourth, pending layoffs will cause morale issues and impact productivity causing the employees to be less loyal to the company and decrease job satisfaction...
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?I can tell you within two seconds of entering a store whether morale is good,' says Verschuren. The main reason for her interest is that job satisfaction is a key driver to corporate success. ?With an unhappy workforce you have nothing and you will never be great,' Verschuren warns." (McShane & Glinow, 2004)
Fifth, competitors will attempt to recruit the "best" employees causing the company to lose some of their high performers...
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General points of the essay
"Identify the causes of turnover in call centers".
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