Buy custom Problem Solution: Intersect Investment Services
Essay's paper info
| Topic: |
Business
|
| Number of pages / Number of words: |
15 / 4088 |
Essay's paper body
Identifying and eliminating the issues will help Intersect ensure the successful implementation of the new "customer intimacy" model. Some of the major issues are,
? Intersect's leadership team members have different opinions on the vision
? Short time frame (12 months) to implement the new strategy -- the CEO has high expectations Intersect is facing uneasiness within the market since 9/11
? Frank's new vision will require a cultural change within the company
? Intersect must develop a new brand image to promote its products and services
? 25% sales employee turnover rate
? A new sales approach is required
? Customer turnover rates are too high
? New customers are needed
? Revenue needs to grow
? Sales headcount needs to drop
? The VP of Sales does not support the customer intimacy strategy and is openly hostile to it
? Salespeople lack training on the new strategy
? Employees and middle managers have lost trust in senior management and the leadership team
? Sales is not currently achieving the sales plan / meeting sales goals
? Customer satisfaction is decreasing
? Customers are dissatisfied with the mixed messages they get from salespeople
Opportunity Identification
Frank's vision of a more customer oriented company will provide a vast array of opportunities if Intersect can make his vision a reality...
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Some of the major issues are,
? Intersect's leadership team members have different opinions on the vision
? Short time frame (12 months) to implement the new strategy -- the CEO has high expectations Intersect is facing uneasiness within the market since 9/11
? Frank's new vision will require a cultural change within the company
? Intersect must develop a new brand image to promote its products and services
? 25% sales employee turnover rate
? A new sales approach is required
? Customer turnover rates are too high
? New customers are needed
? Revenue needs to grow
? Sales headcount needs to drop
? The VP of Sales does not support the customer intimacy strategy and is openly hostile to it
? Salespeople lack training on the new strategy
? Employees and middle managers have lost trust in senior management and the leadership team
? Sales is not currently achieving the sales plan / meeting sales goals
? Customer satisfaction is decreasing
? Customers are dissatisfied with the mixed messages they get from salespeople
Opportunity Identification
Frank's vision of a more customer oriented company will provide a vast array of opportunities if Intersect can make his vision a reality...
Essay fragment
General points of the essay
Gap Analysis: Intersect Investment Services
Intersect Investment Services Gap Analysis Paper
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PROBLEM SOLUTION: INTERSECT INVESTMENT COMPANY
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Problem Solution Intersect Investments
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Problem Solution: Intersect Investments
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