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| Topic: |
Business
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| Number of pages / Number of words: |
24 / 6570 |
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To accomplish this, they will outsource many of the technical jobs that currently support small business owners to India and Ireland where labor costs are much cheaper. Moving technical call centers outside of the US will reduce unit costs for handling calls by as much as 40%. A portion of the eliminated US domestic jobs can be introduced into the growing consumer centers that make an average of 10% less than their technically trained peers...
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Outsourcing to India and Ireland will further be a win for Global Communication consumers as they will then be able to increase the level of technical sophistication that is currently being provided to them.
Downsizing domestic call centers will unfortunately lead to job losses and salary cuts. These layoffs will further cause major morale issues and negatively impact the productivity of its remaining employees...
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