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Essay's paper info
Topic: |
Business
|
Number of pages / Number of words: |
4 / 856 |
Essay's paper body
In order for a job to be well designed, both control and support have to be in equilibrium with accountability and influence. This is not the case here which is why the PVs are unsatisfied with their job.
For the small amount of resources PVs control it would be key to provide them with more support, especially since the differentiation strategy of the hotel is based on creating a "memorable" experience for the customers...
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It is apparent that the human and non-human resources are not adequately provided to implement the hotel's strategy. This will be even more difficult now with a 100% occupancy rate. If the amount of support is not widened, staff will be unwilling to help each other out which is crucial to respond to the many customer needs...
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General points of the essay
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