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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
15 / 3931 |
Essay's paper body
They are trained at specific ‘training centers’ to provide consistent delivery of service. They are also trained for emergency and unexpected situations such as problem customers and how to deal with them.
Similarly, the environment of PIA where customers are constantly taken care of by providing the best available service keeping in mind their individual needs...
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The decor, the seating arrangements, the food that is served, the humsafar magazine provided etc. creates a positive impact on the way customers would perceive how their flight went.
PIA has segmented its market in such a way to cater to different classes of society that has been divided. It has also kept in mind these groups income level so that every group could be individually satisfied with their expected service...
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General points of the essay
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