Buy custom Pharmacy Service Improvement at CVS
Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
3 / 814 |
Essay's paper body
Shortage of manpower
Customers normally preferred picking up their prescriptions after work while the pharmacy employees opted not to work at that time.
In addition, it seemed there was lack of employees to better serve the customers in normal time, resulting in customers’ annoyance of issues that they had not expected...
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Issue #1
a. Immediate plan:
i. Staff to call customers to inform all issues before planned pick-up dates
- Pro: To manage customers’ expectation. They would be aware of the issues before they came to pick up the prescription.
- Cons:
o Increase in the number of staff involved in the process, worsening the manpower shortage crisis...
Essay fragment
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