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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 998 |
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Under the new CEO twin objectives of enhancing customer satisfaction and reducing costs have been identified. It is proposed that certain changes in the management are needed if these objectives are to be met. These changes have to work in concert with the other initiatives, like benchmarking, that the company is contemplating...
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It is proposed that certain changes in the management are needed if these objectives are to be met. These changes have to work in concert with the other initiatives, like benchmarking, that the company is contemplating.
Changes are needed in both the management structure and outlook. It has been suggested that the customer staff group working from an isolated location is not effective in addressing the customers' requests...
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