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| Topic: |
Business
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| Number of pages / Number of words: |
12 / 3332 |
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Problem solving refers to the store's ability to make service recoveries and policy refers to the extent to which the policies a store has adopted meet customers' needs
c) Hospital
- Reliability- patients judgements of quality with reliability being at the core of customer evaluation of service. This is simply the ability to perform the promised service dependably and accurately...
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This is simply the ability to perform the promised service dependably and accurately. Under this dimension there are questions to help measure quality such as: Was the operation successfully carried out? . This question is measuring whether the hospital is meeting customer's expectation and what they consider being good service and are these services being carried out by hospital staff...
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