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| Topic: |
Business
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| Number of pages / Number of words: |
2 / 422 |
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“In order for a company to succeed, the customer must come first, you’re customers are the reason you are in businessâ€, (Kerin, 2006, p.129). Southwest classifies customers in two categories: internal customers are the employees of the company and external customers are the people that pay to fly...
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