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| Topic: |
Business
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| Number of pages / Number of words: |
10 / 2700 |
Essay's paper body
Training employees in order to fill a position skillfully and efficiently, benchmarking to identify areas that need improvement, and rethinking their approach to performance appraisal, are all indications of total-quality management that can result in a successful enterprise for all those involved.
Crosby's name is best known in relations to the concepts of do it right the first time and zero defects...
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Zero defects means that the company's objective is 'doing things right first time'. This will not prevent people from making mistakes, but will encourage everyone to improve continuously. He considers traditional quality control, acceptable quality limits and waivers of sub-standard products to represent failure rather than assurance of success...
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