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| Topic: |
Business
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| Number of pages / Number of words: |
5 / 1139 |
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This again is because equipping agents with a home computer eliminates the need for a large expensive call center. This also results in a boost to efficiency and job retention, in an industry with high turnover rates.
Though JetBlue has had many positive impacts on the industry, trouble was on the horizon; one problem was that the company planned on increasing their crew from a mere 6,500 to 25,000 and planes from 73 to 290 within a five-year period, whereas it took Southwest 27 years to obtain 280 aircrafts while remaining profitable...
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As the case states with grow of this magnitude serious issues could result for JetBlue, with the addition of nearly 20,000 new employees, in just five years, analysts believes that this growth rate would become unsustainable. As a result of such fast grow in February of 2006 JetBlue announced their very first quarterly loss, for 4th quarter 2005, the airline lost $42...
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