Buy custom In The Context Of Tourism Operations Management What Is Meant By “Quality “?
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| Topic: |
Business
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| Number of pages / Number of words: |
8 / 1980 |
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(1998,p.359) state : “TQM systematically attempts to enhance customer satisfaction by focusing on continuous improvements without incurring unacceptable cost increases.†This ongoing process must by implemented through the entire organization to be effective.â€
Quality Audits may also take place to see how effective the implemented quality strategies are and other approaches such as service recovery strategies may be in place to correct any mistakes and maintain a quality for the customer...
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Services lie at the very hub of the economic activity of any society and interlink closely with all other sectors of the economyâ€. Kandampully (2000) goes on to quote Lovelock (1980) stating that : “Tourism, typically a service offering, cannot be stored for future consumption, this constitutes one of the unique features of services, referred to as “perishability†...
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