Buy custom Halifax - Performance of Branch 5446
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Business
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Number of pages / Number of words: |
6 / 1584 |
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This is resulting in the managers being stressed and underperforming. As a result reporting staff are poorly managed.
Analysing the managerial roles (Branch and Counter managers) shows that all Handyâs (1993) role-based sources of tension are present.
(Fig 4.2 below)
Fig. 4.2 ROLE BASED SOURCES OF TENSION (BASED ON HANDY 1993)
4...
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4.2 ROLE BASED SOURCES OF TENSION (BASED ON HANDY 1993)
4.1.2 Branch culture at odds with corporate culture
âThe Halifax way: Delight the customer, Support each other, Do it superblyâ and ideals to âpromote a positive cultureâ (Mee and Fenton-OâCreevy, Course Reader, pg 19/20-6 &7) are at odds with a branch culture that lacks teamwork and fosters blame...
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