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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
20 / 5584 |
Essay's paper body
The Global Communications has taken a decision to outsource some of its call centers to India and Ireland. Now it faces issues that come with outsourcing – laying off or relocating employees. Thus there has to be a best practice that has to be followed with the implementation of the outsourcing process and dealing with those issues...
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Khanna and Randolph (2005) propose best practices for human resources during and after outsourcing. They also propose to look for alternative to pure outsourcing.
3. Involving the stake holders in the problem solving process
All the stake holders play a crucial role in a problem solving process. The stake holders define how the problem is framed and how it is solved and also how the solutions are implemented...
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General points of the essay
"Identify the causes of turnover in call centers".
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