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Essay's paper info
| Topic: |
Business
|
| Number of pages / Number of words: |
6 / 1548 |
Essay's paper body
Their goal was to identify, prioritize and facilitate action plans in areas of needed quality improvement for Nokia customers. This top-line analysis identifies areas for improvement initiatives.
Key studies objectives:
- Accurately measure satisfaction and loyalty among Nokia’s diverse customer base
- Gain a better understanding of Nokia customer priorities
- Monitor changes in Nokia’s performance compared to last year’s performance and determine if improvement actions drive the desired results
- Understand how Nokia performs vis-a-vis its key competitors in the market
- Drive Nokia’s strategy through understanding the Voice of the Customer
Nokia Opportunities included:
- Process improvements for certain Hardware Delivery Services
- Customer Loyalty leading to 96% customer satisfaction rating
- Changes to Knowledge Management systems contributing to increased solution expertise
Nokia continues to be a competitive player in the industry with customer satisfaction and loyalty...
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This top-line analysis identifies areas for improvement initiatives.
Key studies objectives:
- Accurately measure satisfaction and loyalty among Nokia’s diverse customer base
- Gain a better understanding of Nokia customer priorities
- Monitor changes in Nokia’s performance compared to last year’s performance and determine if improvement actions drive the desired results
- Understand how Nokia performs vis-a-vis its key competitors in the market
- Drive Nokia’s strategy through understanding the Voice of the Customer
Nokia Opportunities included:
- Process improvements for certain Hardware Delivery Services
- Customer Loyalty leading to 96% customer satisfaction rating
- Changes to Knowledge Management systems contributing to increased solution expertise
Nokia continues to be a competitive player in the industry with customer satisfaction and loyalty...
Essay fragment
General points of the essay
Quality Improvement Implementation Paper
Eurodisney Case
eurodisney
Needs Assessment for Quality Improvement Paper
Quality Improvement Implementation
Quality Improvement Paper
Quality Improvement
Quality Process Improvement
Six Sigma Quality Improvement
The Effect of Training on Quality Improvement
The Goal: A Process of Ongoing Improvement
The cultural barbarism of EuroDisney
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People In Rural Areas Experience Better Health Than Those In Urban Areas. Compare And Contrast The Social Constructs Of These Populations.
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